FAQs

Q?

What are your regular office hours?

A.

Our regular clinic hours are 8:30 AM - 6 PM, Monday through Friday, 10 AM – 3 PM on Saturday.

Q?

Are any Family Physicians accepting new patients?

A.

At present, we are accepting new patients. This policy has been adopted to ensure that our existing patients receive timely and appropriate care.

Q?

What if I need a Female Doctor?

A.

At present, requests for female or specific doctor may be accommodated.

Q?

What services are available at the Crescent Medical Centre?

A.

The Crescent Medical Centre has a number of medical services available within the scope of Family Medicine.
Click HERE to view all our services areas available.

Q?

Can I be seen, even if my physician is not available?

A.

If your family physician is away, or if you have an urgent concern that cannot wait until he or she is available, we will book an appointment for you with one of the other physicians in the group.

If your concern is not of an urgent nature, your appointment will be booked with your own physician. We will try our best to find an appointment time that is convenient for you.

Q?

What do I do when the office is closed?

A.

The Crescent Medical Centre is a proud member of the Calgary West Central Primary Care Network. If you are in immediate need and your doctor’s office is closed, you can call Health Link Alberta at 811 for a same-day appointment at Westbrook clinic. This service is available from 9 a.m. to 9 p.m. weekdays and from 1 to 4 p.m. on weekends. This enhanced access is by appointment only and is available 365 days a year to patients whose family physician is a member of the CWC PCN.

Q?

What is your appointment policy?

A.

Our physicians must work by appointment. Unfortunately, occasionally patient appointments do require longer time frames than scheduled. When this happens, your patience is appreciated. A sincere attempt is made to adhere to the clinic schedule as much as possible. The registration staff will advise you if the physician is significantly behind schedule. We ask that whenever possible, a return appointment for regular checkups be made before leaving the clinic.

Q?

Why do I have to book an appointment for a prescription renewal?

A.

It is your responsibility as a patient to ensure that you have enough medication until your next appointment. Good medical practice requires regular monitoring of persons taking any medication and as such you must be seen by a physician. Patients requiring prescription renewals will be accommodated as soon as possible.

Q?

What should I do if I miss my appointment?

A.

We ask that you call our office during regular office hours (8:30 AM - 6 PM Monday through Friday, except on Saturday 10 AM - 3 PM) and explain that you have missed your appointment and discuss rescheduling the appointment. Please keep in mind that this will appear as a No Show appointment unless notification occurs within 2 hours prior to your appointment.

Q?

If I cut myself, can I get sutures at this clinic?

A.

Yes, suturing of minor, uncomplicated lacerations is available at this clinic. However, it is recommended that you call a head to the clinic.

Q?

What if I do not have valid medical coverage?

A.

If we are unable to validate your medical coverage or you do not have a valid medical coverage, there will be a charge for the visit.

Q?

Why do I have to pay for Uninsured Services?

A.

Not all services are covered by Alberta Health Care. Examples of uninsured services include most forms and some specialized exams such as driver's medical examinations. When you ask your doctor to perform these services, he or she does not get paid by AHS even though the doctor has to spend time, use staff resources and provide professional services which are backed up by years of education and costly insurance. As a matter of policy, the Crescent Medical Centre charges the lowest fees from those recommended by the Alberta Medical Association.